Refund & Cancellation Policy

Read the Lusttalks Refund & Cancellation Policy for details on our payment and refund terms.

Effective Date: 26 September 2026
Last Updated: 26 September 2026

Lusttalks is a chatting and social communication platform providing text chat, voice calling and video calling services. The Platform is operated by CHAN ENTERPRISE.

This Refund & Cancellation Policy explains the terms applicable to purchases made through Lusttalks, including coins, subscriptions, virtual gifts and other paid digital services.

1. Voluntary Purchases and Buyer Responsibility

All purchases made on Lusttalks, including coins, subscriptions, virtual gifts and other paid services, are completely voluntary.

Lusttalks does not force, pressure or require any user to purchase coins, subscriptions or other paid services. Every buyer independently decides whether to make a purchase.

Before completing a payment, users are responsible for reviewing the displayed:

Price of the purchase
Number of coins or credits
Subscription period
Features included
Applicable terms and conditions
Other transaction details displayed before payment

By voluntarily completing a purchase, the buyer confirms that the purchase was made based on their own decision and requirements.

Users should purchase coins, subscriptions or other paid services according to their own requirements and budget.

Nothing in this section removes or limits any refund, cancellation or consumer rights that cannot legally be excluded under applicable law.

2. Coin Purchases and Recharges

Coins are digital credits used for eligible features and services available on Lusttalks.

Once coins have been successfully purchased and credited to a user’s account, the purchase will generally be treated as completed.

Used coins are generally non-refundable, except where a refund is required under applicable law, applicable Google Play/payment-provider rules, or where Lusttalks approves a refund at its discretion.

If a payment has been successfully completed but the purchased coins have not been credited to the user’s account, the user should contact Lusttalks Support with the relevant transaction details.

3. Unused Coins

Requests relating to unused coins may be reviewed on a case-by-case basis, subject to applicable law and the rules of the relevant payment provider or app store.

Submission of a refund request does not automatically guarantee approval.

4. Subscription Cancellation

Users may cancel recurring subscriptions through the relevant app-store subscription settings, where applicable.

Cancelling a subscription generally prevents future renewal but does not necessarily result in a refund for the current subscription period.

Any refund relating to a subscription will be handled according to the applicable app-store, payment-provider and legal rules.

5. Google Play Purchases

Where a transaction is processed through Google Play, applicable Google Play billing, cancellation and refund procedures may apply.

Users may also be required to submit refund requests through the payment platform that processed the transaction.

6. Duplicate or Unauthorized Transactions

If a user believes that they have been charged more than once for the same transaction or believes a transaction was unauthorized, they should contact Lusttalks Support as soon as possible.

The user may be required to provide:

Lusttalks User ID
Transaction/order ID
Date and time of transaction
Amount charged
Payment confirmation
Relevant screenshots or transaction information

Lusttalks may investigate the transaction and may coordinate with the relevant payment provider or app store where necessary.

7. Technical Problems

If a user has paid for a service but cannot access the purchased coins, subscription or applicable paid feature due to a technical issue, the user should contact Support.

After reviewing the issue, Lusttalks may, where appropriate and legally permitted:

Restore the purchased service
Credit the applicable coins
Correct the transaction
Provide another appropriate resolution
Process a refund where applicable

8. Fraud, Misuse or Policy Violations

Lusttalks may investigate transactions associated with suspected fraud, payment abuse, unauthorized activity or violations of the Platform’s Terms & Conditions.

Where legally permitted, appropriate action may include restricting an account or paid feature while an investigation is conducted.

Nothing in this section removes any refund or consumer rights that are mandatory under applicable law.

9. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or the relevant payment provider/app store, subject to their procedures.

The time required for a refund to appear in the user’s account may depend on the payment provider, bank, card issuer or app store.

10. How to Request a Refund

For refund-related assistance, users should contact the official Lusttalks Support/Refund email and provide the relevant transaction information.

Official Refund Email: support@lusttalks.com

Please include:

Full Name
Lusttalks User ID
Registered Mobile Number or Email
Transaction/Order ID
Purchase Date
Amount Paid
Type of Purchase
Reason for the refund request
Payment confirmation or screenshot, if available

11. No Forced Purchase

Lusttalks provides optional paid features for users who choose to use them.

No user is required or forced to purchase coins, subscriptions, virtual gifts or other paid services in order to use the Platform’s available features.

The decision to make a purchase remains with the individual buyer, who should review the applicable purchase information before completing the transaction.

12. Changes to This Policy

Lusttalks may update this Refund & Cancellation Policy from time to time to reflect changes in its services, payment systems, applicable laws or operational requirements.

The updated version will be made available through the Platform or official website.

13. Contact Information

Business: CHAN ENTERPRISE
Platform: Lusttalks
Business Type: Proprietorship
Official Refund/Support Email: support@lusttalks.com
Website: https://lusttalks.com